留法台灣同學會-解悶來法國 » 不肖商家檢舉 » 寫信跟法國廠商對抗 我會惹上麻煩嘛?

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heidi2007-11-9 12:14 AM
寫信跟法國廠商對抗 我會惹上麻煩嘛?

我家買了De Dietrich的oven 頗貴 還買了兩年的gaurantee, 結果壞啦 除了一開始來檢查一下說有個零件壞掉要換  已經又2個半月過去了還不來修  每次打付費電話都藉口一大堆 結論就是再等 最近一次打電話時說上禮拜會寄信來說明 這禮拜又快過去了 我跟我法國的老公說你電話裡有沒有生氣啊 他說沒用的 這裡是法國  我氣炸了 我說就是大家都像你一樣 法國人才會這麼懶啦 沒又售後服務啦 我要mail炮轟所有網路上找的到的De Dietrich的e-mail 連蘇俄啦 英國拉我都寄了 我說怎麼可以姑息呢 買guarantee買假的嘛  所以我寄了十來封這樣的信吧 寄給誰我也不清楚 就是De Dietrich搜索到的連絡e-mail
看看我寫的信 亂寄一通 請問我會有麻煩嘛
"De Dietrich"
such a shitty company.
We bought the oven (France)and paid for the 2 year
gaurantee
now the oven is broken for 2 and half month, only came
a guy in the beginning to tell us one part is borken ,need replace,then
wait 2months more still answer" this part is not available", we
everytime spending the phone fare to call the company,
only got no sure answer and told us to wait to wait.
that's the way "De Dietrich" treat customer, I will
write to all available e-mail address relating to
Detrich around the world until the day my oven get
fixed.
and talk to all people I know never try to buy your
products and write on any asscessible forum online to
let people know your true face.
If you dare to sell us guarantee,
you should be able to replace a new oven for us if the part is not available.
poor service, unbelieve poor.
a angry customer"

我是沒膽:sad: 寫完了才再想會不會惹麻煩 是不是我想太多了 只是顧客抱怨信對吧
我真的很氣啊 快三個月吃不到pie啊

[[i] Last edited by heidi on 2007-11-9 at 08:58 AM [/i]]

juriste2007-11-9 02:14 AM
基本上以法國廠商厚臉皮的習慣,
他們會以回覆一張很有禮貌的信以顯示你的無理的這種賤招對付你。
不如考慮在信中告訴他們
如果你們再不理
我就要告官(DGCCRF)啦等等的字樣
有個網站供參考:
[url]http://www.finances.gouv.fr/DGCCRF/documentation/dossier_litiges/index.htm[/url]

Loulou2007-11-9 07:34 AM
不用怕啊
我每次寫信罵人都有回應
對方客服都會來信道歉
或者送禮物(有一次禮物超爛,我說這一點也不成比例,我說如果他認為這是好禮物,那付郵資我寄還給他們。他們就又來信道歉,並寄了像樣的禮物)

可是我覺得寫信的時候口氣要堅定
但不宜情緒性字眼
那樣對方只會覺得您生氣了
卻不會認為威力強大
就是說要用有禮的方式表達您的不滿這樣
所以我會建議還是寫信,但儘量少用形容詞
而多說為何他們的作法既不合理亦違反契約,並造成您極大的權益損失

對啊是頗困難
連想罵對方CXN都要轉好幾轉
不過我覺得這樣比較會被taken seriously喔

lpbm2007-11-9 09:38 AM
ㄜ~~~ O S Kay...借問一下 LouLou 大大 CXN 素什麼??? 拍謝啦~~~

Loulou2007-11-9 09:46 AM
哈就 「孔」啊
中間字母以叉代替

lpbm2007-11-9 09:54 AM
原來如ㄘㄨˇ~~~ 偶還以為素什麼新argot的縮寫...拍ㄙㄝˋ~~~打岔了!!!  請繼續!!!

heidi2007-11-9 10:00 AM
對啊 每次打電話去轉好幾轉 一問三不知 真是cxn透了  氣死我啦 這些法國人真是cxn斃啦
:mad::mad::mad:

太棒了 拿去Darty修了一個禮拜的刷牙機 說昨天會修好的 剛打去問說缺個零件
呵呵:hit::hit: 你們這些法國人 缺一個零件是通用的說法吧 天啊 這甚摸世界啊:~:~

great 我老公剛花了半小時打去問oven 我在旁邊一直說"be angry be angry, don't smile, don't merci them"
結果答案是 這禮拜前會告知  great 我跟我老公說你沒跟他們說不要再騙人了 等他們回答永遠等不到
每次都這樣  打完電話又給了一點希望再繼續癡癡的等到他們說會回應的時間為止 才又發現被耍了
8月底 oven故障 來檢查而已 結果9月後每個禮拜問一次都說再等一個禮拜 十月初問說10/29才有答案 當然沒答案 自己又打去問 說上禮拜會寄一封信來 當然也沒收到 這次說的.........要怎麼相信啊 騙人的騙人的爛公司
大家絕對不要再買" De Dietrich"的任何產品了:mad::mad:

2F說的那個政府網站 我老公看了看說真正騙錢找不到人出面的才能投訴 說他們還有人接電話 所以不算騙人
我真的被我老公氣炸了 還在幫他們講話 這些法國人  啊啊啊啊啊:mad::mad::mad:

[[i] Last edited by heidi on 2007-11-9 at 06:18 PM [/i]]

heidi2007-11-9 05:12 PM
意想不到的收到一封信從新加坡的De Dietrich寄來的 天啊 我寄信寄到新加坡去了我都不知道 還是亞洲人在乎service
給大家看看這個新加坡人居然幫我把信轉給法國人 又給我一個可以直接打通找某人的電話 不過這位法國madam已經下班了(5:30pm)  great 又要等到星期一  我留下我的電話 想說有種他們就打來跟我解釋什麼是售後服務啊.......(有些連絡的細節我就馬賽克xxx處理了)

新加坡的回覆我1F的那封信
--- Charbon Patrice - Brandt Asia
<[email]Patrice.Charbon@fagorbrxxx.com[/email]> 說:

> Dear Sir,

> Thanks to Mr Neumann, we happen to learn about the
> problem you encounter with your De Dietrich oven.
>
> We are sorry for it.
>
>  
>
> We would like to help you but I am not sure that we,
> from Singapore, can do anything for you. You seem to
> live in Taiwan or in France.
>
> If it is Taiwan, let us know we will try to organize
> something from Singapore.
>
> If it is France then kindly contact Isabelle Serain
> at Brandt Customer Services Tel : +33 1 3.xxxxxx
  
>
> Best Regards,
>
>  
>
> Patrice Charbon
>
> Managing Director
>
> Brandt Asia Pte Ltd
>
> [url]www.brandt.com.sg[/url]
>
> [url]www.dedietrich.com.sg[/url]
>
> ________________________________
>
下封就是他寫給我看的 不過法文我看不懂 是他幫我跟法國人連絡的內容吧
> From: NEUMANN Jean-Marc
> [mailto:Jean-Marc.NEUMxxx@DeDietrich.com]
> Sent: Friday, November 09, 2007 6:37 PM
> To: Charbon Patrice - Brandt Asia
> Cc: Doll Isabelle - Brandt SNC
> Subject: TR: poor service
> Importance: High
>
>  
>
> Bonjour Monsieur,
>
> notre directeur commercial Eric Colleter vient de
> recevoir un message peu flatteur d'un client
> mainifestement mecontent d'un four De Dietrich.
>
> Je vous laisse le soin d'y reserver la suite qu'il
> comporte.
> Bien cordialement
>
> Jean-Marc NEUMANN
>
> Responsable des Affaires Juridiques & Assurances
>
> DE DIETRICH
>
> Tel.:+ 33 3 88 80 26xxx
> Fax:+ 33 3 88 80 26xxx
> E-mail:jean-marc.neumxxx@dedietrich.com
>
> De Dietrich , societe par actions simplifiee
> (S.A.S.) au capital de ??24.199.320  inscrite au
> RCS de Strasbourg sous le numero 344 344 908;siege
> social:Chateau de Reichshoffen,F-67110
> Niederbronn-les-Bains
>
>  

這是我剛回覆的;
Great, finally I got a phone number with a name.but I
just let my French-speaker financee called,( 5:30pm
Friday), apparently this lady"Isabelle Serain at
Brandt Customer Services Tel : +33 1 3xxxxx" is
not available until Monday.

I am Taiwanese living in Paris, this kind of service
for me is not understandable.Maybe because you are
inSingapore and only Asians care abour aftersale
service.

Let me explained to you, in  August, the oven is
broken, after ,a guy came to check( August 24th) and
tell us we need replace a part, will contact us in one
week or so, aftersince, everyweek we called ,
everytime different people answered(so we have to
explain everything again)  and told us to wait one
more week and they will inform us the situation,  they
never call us back after 1 week, just everytime give
us hope that next week they will contact us,
.......never,and today is November 9th  .
last week again they said will contact us last week,
nothing happened, we called again today(Friday), same,
tell us will contact us in one week.

who can I believe from De Dietrich? I hope Monday we
are able to find this lady"Isabelle Serain" and get
our oven fixed!!

or anyone who can assure our problem solved , we are
here waiting someone to give us the answer that why we
were continuely be cheated by those De Dietrich
operaters who answered our phones.

My phone number(France) 0954-193xxx  (if any your
people in France wants and able to solve customer's
problem during the weekend.) We are here waiting for
the answer(since 2month and half ago)


就降 請問大家我是不是寫信寫到甚麼大老闆那啦(還是我想太多)
賭一下禮拜一那個Isabelle Serain真的會幫到我的忙嘛 還是跟其它接線生一樣唬爛啊?
:?:?

[[i] Last edited by heidi on 2007-11-9 at 06:14 PM [/i]]

lpbm2007-11-10 10:17 AM
Dear Heidi,

I don't know if you could find your original purchase receipt of that oven together with the two-year guarantee that you bought?

If so, do keep it in a place that you can reach easily while you call your oven fabricant.  

Please study carefully on every terms in your guarantee contract.  Try to find if they can replace you one while the old one is under repairement.

Emotional wordings can play very little on your favor.   Talk to them with their own contract.  And, if possible, play a little charm might work better....

Sorry for the sudden anglophile... impact of "free rice" program?:)

Wishing you all the best,

[[i] Last edited by lpbm on 2008-10-20 at 07:01 PM [/i]]

heidi2007-11-10 01:02 PM
回復 #9 lpbm 的帖子

free rice?

當然收據和gaurantee都還在 每次打電話過去都有照收據的內容解釋一遍 之前接電話的人也有說有買guarantee是可以賠一台新的  重點是說要把我們的case傳給負責售後服務的人 再讓他們回電  然後未曾回電  每次打電話過去接的都是不懂狀況 只負責接電話的人
沒有一個答案說是要換零件還是換新的 還有何時
而且打電話過去的都是我老公 他可是一直merci merci 即使我氣的要命 他還是都很客氣的打電話啊

[[i] Last edited by heidi on 2007-11-10 at 02:28 PM [/i]]

lpbm2007-11-12 10:32 AM
free rice:

[url]http://roc.taiwan.free.fr/bbs/viewthread.php?tid=16380&fpage=1&highlight=[/url]

heidi2007-11-12 10:41 AM
今天終於找到那位madame, 我老公跟她聊了一陣 不久我收到她的E-mail 說會換新的oven
我老公剛好車禍在家修養可以等電話 希望我下課回家 有oven的答案 雖然那個madame 寫了信來 我還是忍不住又回了一封  看看她附本寄給不少人 還有她們這些人一開始都在懷疑我是住在台灣 因為我一開始怕惹麻煩(想太多 怕用free.fr的e-mail會被追殺)用的是yahoo.tw的信箱 所以是法國亞洲聯合討論我這個生氣的客戶呢

她寄的:
副本抄送: "Charbon Patrice - Brandt Asia" <[email]Patrice.Charxxx@fagorbrandt.com[/email]>, "Doll Isabxxle - Brandt SNC" <[email]Isabelle.Doll@fagxxbrandt.com[/email]>, [email]Jean-Marc.NxxMANN@DeDietrich.com[/email], "Koh Stephen - Brandt Asia" <[email]Stexxen.Koh@fagorbrandt.com[/email]>, "Truvelot Claire - FagorBrandt SAS Cergy" <[email]claire.truvelot@fagoxxxandt.com[/email]>

   
Dear Mr Monnery,



In name of De Dietrich, I understand and I regret the nuisances which are yours.

?

As promised you during our phone conversation of this morning, I have contacted our Intervention Department in France to obtain some new information regarding the decision has been taken for your oven and to give you support (product has purchased on December 2006 from ?Discount Company?? French company, for your house located in Montrouge-France).



You will receive a call from them today to confirm you that your Oven will be exchanged (due to the long time of unavailability of spare parts to repair it).

Remaining at your disposal for any additional information.



With my best regards,

Isabelle SERAIN

?

我又馬後炮的回了一封
主題: RE: poor service
收件者: "Serain Isabelle - FagorBrandt SAS Cergy" <[email]isabexxx.serain@fagorbrandt.com[/email]>

   
I already let my boyfriend Monnery read your mail, he
will be at home whole day to wait for the phone.
He is too gentle to complain, and I don't understand
french so I don't know if he did fully show my anger.
I hope you can understand what happened to us.

Let me explained to you, in mid August, the oven is
broken, after ,a guy came to check( August 24th) and
tell us we need replace a part, will contact us in one
week or so, aftersince, everyweek we called ,
everytime different people answered and transfered the
phone to other persons(so we have to
explain everything again to two or three persons )
and finally always told us to wait one
more week and they will inform us the situation,  they
never call us back after 1 week, just everytime give
us hope that next week they will contact us,
.......never,and almost 3 months past.
last last week again they said will contact us before
last week,
nothing happened, we called again last Friday, same,
tell us will contact us before Sunday. as you see,
today is Monday. What am I most curiously about is why
they never call us back as they promised.
This is the phone number(0810-632525) we always spent
about 30mins to call everyweek during the past 3
months before we had your number.

Maybe your company has to check what happened to those
people who answer this phone line there.

Thank you for your help.
Heidi

這些法國人啊.........會吵才有糖吃嘛

[[i] Last edited by heidi on 2007-11-12 at 11:54 AM [/i]]

lpbm2007-11-12 10:44 AM
[quote]Originally posted by [i]heidi[/i] at 2007-11-10 14:02:
free rice?

當然收據和gaurantee都還在 每次打電話過去都有照收據的內容解釋一遍 之前接電話的人也有說有買guarantee是可以賠一台新的  重點是說要把我們的case傳給負責售後服務的人 再讓他們回電  然後未曾回 ... [/quote]

沒有啦~~~

偶是說寫信的時候可以不用太衝!! 所謂理直其和...  才不會得內外傷(有損內臟與美容也)...:luck:

你之前打電話應該都是法國那種專門為大公司服務的centre d'appel, 接電話的人有可能根本不是廠商公司的人,機房甚至有可能在塞內加爾,北非等人工便宜的處所...當然照本宣科,超過的就疑問三不知囉!!!

這回你有了名子就好辦了!!  直接請教她,根據保證書合約,理應換新或起碼在修理期間有代替品...

祝好運!!!

:luck:

heidi2007-11-12 10:52 AM
回復 #13 lpbm 的帖子

這我有經驗 我老公幫一個freebox有問題的網友打電話去freebox 他說根本就是一些法文很爛的阿拉伯人在回電話

lpbm2007-11-12 11:00 AM
0810-632525 這個號碼粉貴吧??  順便求償~~~

laurentchao2007-11-12 11:31 AM
hello Heidi :

提供妳一個小建議 , 請妳先生寫一封法文抱怨信 , 然後到郵局以存證信函寄出 !

試試看吧 !

heidi2007-11-13 09:28 AM
回復 #16 laurentchao 的帖子

經過我全球抱怨信狂發 呵呵 跟那個madame聊完後 昨天真的有人回電說要換一台新的 不過要我老公回傳一些資料 說2個禮拜內來換吧 雖然重頭到尾一直不解釋之前接電話的人是在混什麼意思的 我老公說這次有指名道姓找到可以負責的人 所以不會再騙人了 我就期待看2個禮拜後 結果如何  真是被打敗了 我老公再怎麼打客服都沒用 要我寄威脅信才有人理
看看這篇我貼在UK的文章 我真的是能po就po啊

[url]http://www.clik2complaints.co.uk/modules/newbb/viewtopic.php?topic_id=1771[/url]

laurentchao2007-11-13 09:35 AM
難道妳也是臺中人嗎 ? 火爆的個性跟我有點相同 , 嘻嘻 !
我也是常看不慣法國人的辦事效率及方法 .... 也是狂寫威脅信 !! 哈 哈

heidi2007-11-13 09:51 AM
回復 #18 laurentchao 的帖子

我是個性超peaceful的臺中人  是被法國人氣炸了 才變性的

Irenechou2008-10-20 05:43 PM
建議在掛電話前問那個與你接洽人的名字,每次打去就找那個人,是誰處裡的就找誰,不要讓她們推來推去


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